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In this comprehensive study, Syncron explores how global manufacturers are modernizing their aftermarket operations to drive revenue, resilience, and sustainability. Drawing on insights from 600 senior leaders across automotive, industrial equipment, and agriculture, the report highlights a clear shift toward outcome-based service models, increased investment in AI and automation, and growing pressure to meet sustainability goals.

Nearly 60 percent of organizations see optimized parts pricing as a key profitability lever, alongside improvements in inventory and supply chain operations. With 95 percent planning to adopt circular economy strategies, this report offers essential benchmarks and guidance for leaders navigating digital transformation in the aftermarket.